Shipping & Returns

Shipping

We currently offer shipping in Hong Kong, Macau and Singapore.

For order placed before 2pm on weekdays (except public holidays), your order will be processed the same business day. 

For shipment to Singapore 

Singapore residents can enjoy free shipping by Honkong Post upon purchase over SGD 140. It can take up 7-10 business days for delivery from Hong Kong to Singapore.

Product prices displayed on DEMA Beauty website and the order total at checkout are exclusive of all duties and taxes.In the event that your order is charged taxes (Goods and Services Tax) or other additional charges, customers shall bear for all expenses occurred. Our courier, will contact the package receiver locally with details of any import duty or additional handling charges to be paid.

According to Singapore trade restrictions, 'Dangerous goods' such as fragrances and other items with alcohol content cannot be shipped to your country at this time.

Please ensure you switch to SGD currency for the best shopping experience, check out methods and currency exchange rate.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. However, customer will bear the cost of shipping on the return.

You should expect to receive your refund within six weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (time varies).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.